Refund policy

2.9 RETURNS & EXCHANGES

(a) Returns of Goods will only be accepted if the Goods are faulty and you comply with the provisions of this clause ; or

(i) the Goods are new, unused and tagged (if applicable) (Original Condition);

(ii) the Goods are returned within 14 business days of you receiving them; and

(iii) we agree in writing to accept return of the Goods.

(b) (Proof of Purchase) As a condition precedent to us considering any refund or exchange, you must be able to provide valid proof of purchase of the Goods you seek to return or exchange.

(c) (Change of mind return) We do not accept change of mind returns.

(d) (Faulty products) The following process applies to any Goods you believe to be faulty.

(i) If you believe your Goods are faulty, please contact us using the details provided on our Website with a full description of the fault (including images if possible).

(ii) If we determine that your Goods may be faulty, we will request that you send the product back to us for further inspection, including any accessories, manuals, documentation or registration shipped with the product. We reserve the right to further inspection before deeming a product faulty.

(iii) If we determine in our reasonable opinion that the product is not faulty, or is faulty due to fair wear and tear, misuse, failure to use in accordance with the manufacturer’s instructions, or failure to take reasonable care, we will refuse your return and send the product back to you, at your cost.

(iv) If we determine that the product is faulty, you will be credited the full amount paid (including shipping costs) and you may request a refund or exchange . All refunds will be credited back to your original method of payment unless you request otherwise and we approve this request.

(v) An exchange can only be made for a product of the same or lesser value than the faulty product. If any product is designated as a ‘sale’ or ‘limited edition’ product on the Website, an exchange may not be possible, in which case you may only request a refund.

(vi) If you fail to comply with the provisions of this clause in respect of faulty Goods, we may, in our absolute discretion, issue only a partial refund or no refund in respect of such faulty Goods.

(vii) Nothing in this clause is intended to limit or otherwise affect the operation of any manufacturers’ warranties which you may be entitled to or any of your rights which cannot be excluded under applicable law.